Terms and Conditions

These terms and conditions, together with your online ConneXion application (“Application”), constitute your ConneXion Agreement (“Agreement”) between you and The Federal Bridge Corporation Limited (“FBCL”).

ConneXion is an electronic toll collection system that is operated by FBCL and that allows you to pay for tolls to be incurred in respect of future crossings at FBCL ConneXion facilities.

Please read these terms and conditions and keep them for your records. When you submit your Application or use the ConneXion Toll Tag(s) associated with your Account (“Tag(s)”), you consent to the following terms and conditions:

1. Opening of Account

You authorize FBCL to open in your name an account (“Account”) to hold prepayments made by you for tolls to be incurred in respect of future crossings at FBCL ConneXion facilities and fees that may be charged to you by FBCL in accordance with this Agreement.

2. Tags

Upon opening the Account, FBCL will assign and provide to you the number of Tag(s) you specified in your Application, up to a maximum of four (4) Tag(s), which, for all intents and purposes, will be considered the Tag(s) associated with your Account and for which you will be responsible. You agree to pay to FBCL a fee in the amount of ten dollars ($10.00) for the assignment and provision of each Tag.

You must properly install the Tag(s) in or on your vehicle in accordance with the mounting instructions provided with the Tag(s). Failure to do so may result in the Tag(s) not being read in the lane and/ or the gate not being raised.

You acknowledge that, throughout the term of the Agreement, FBCL remains the sole owner of the Tag(s) and that you are fully responsible for the use made of the Tag(s) associated with your Account.

3. Licence

FBCL agrees that you may use or permit use of Tag(s) associated with your Account for the purposes of paying for tolls to be incurred in respect of future crossings at FBCL ConneXion facilities subject to the terms and conditions while this Agreement remains in effect.

4. General

Failure by you to comply with these terms and conditions may, at the sole discretion of FBCL, result in the closing of your Account and termination this Agreement.

You may not assign the obligations or benefits of this Agreement.

5. Tag Use

You agree not to use or permit use of Tag(s) for the purpose of paying for tolls at FBCL ConneXion facilities unless there is a credit balance in the Account at the relevant time of at least five dollars ($5.00).

You understand that the automated ConneXion system will not process any transaction where the credit balance in the Account, after the transaction being processed, would be less than five dollars ($5.00).

6. Operation of Account

At the time of the opening of the Account, using a valid credit card, you must prepay into the Account an amount of twenty dollars ($20.00) for tolls to be incurred in respect of future crossings at FBCL ConneXion facilities, plus a sum that is sufficient to cover the fees for the assignment and provision of the Tag(s).

You must maintain at all times a balance in the Account of at least five dollars ($5.00). No interest is paid or payable on the balance in the Account.

The threshold for automated replenishment is set at ten dollars ($10.00). When the replenishment threshold is reached, the Account must be replenished.

You are responsible to replenish the Account yourself by making a further prepayment into the Account as and when required, unless you have authorized FBCL in the Application to do so automatically for you by charging to your credit card the amount of the further prepayment.

The amount of any further prepayment that will be charged to your credit card shall be fifty dollars ($50.00, unless you have specified in the Application a different amount.

Every time the Tag(s) is/are used to pay for tolls in respect of a crossing at the FBCL ConneXion facilities, the credit balance in the Account will be debited by an amount equal to the applicable tolls less the ConneXion rebate that applies as published on the FBCL website. The FBCL ConneXion facilities are equipped to detect the class of vehicle going through in order to determine the applicable tolls.

FBCL, in its discretion, may request and receive updated information about your credit card, including new account numbers and expiration dates, from the financial institution issuing the card.

7. Dispute

FBCL posts transactions in the Account based on the data provided by the ConneXion system.

FBCL will provide to you online a record of all transactions in the Account, including credits and debits and the balance remaining at any given moment in time. It is your responsibility to review regularly this record and to follow the procedure below if you wish to dispute any transaction that has been posted.

All disputes with respect to any transaction that has been posted must be submitted online in writing to the FBCL Customer Service Centre by email at [email protected] as soon as you become aware of the transaction.

Any transaction not questioned within thirty days (30) of the time the transaction has been posted is deemed to be valid.

8. Changes

You agree to inform FBCL of any changes to the information provided to FBCL in the Application, including, but not limited to:

  • Mailing address,
  • Credit card account information (i.e., number, expiration date),
  • Payment method,
  • Email address,
  • Phone numbers.

You agree that mailing or emailing at the addresses you have provided to FBCL in the Application as updated constitutes notice to you of any communication sent to you by FBCL.

9. Lost/Stolen Or Non-Operational Tags

You will not be liable for unauthorized Tag(s) use that occurs after you notify FBCL, in writing, of the loss, theft or possible unauthorized use. However, if a Tag is reported lost, stolen, or found to be defaced or damaged, you will be charged a fee of $10.00 for the replacement of the Tag. If a Tag becomes non-operational for reasons other than abuse or improper use, and FBCL will replace it at no charge.

10. Disclaimer

Notwithstanding anything in these terms and conditions, you acknowledge that FBCL has not made, and expressly disclaim any representation or warranty, express or implied relating to any Tag including, without limitation, any implied or express warranty of merchantability, fitness for a particular purpose or conformity to models or samples. You agree that FBCL will have no obligation or liability whatsoever to you with respect to your use of or the performance of the Tag(s). You agree to indemnify and hold harmless FBCL and its directors, officers and employees from and against all damage, loss, cost, expense or liability relating to, arising from, or as a result of, the use or performance of the Tag(s).

11. Termination

You may close the Account and terminate the Agreement at any time by requesting online such termination in writing. Where the Account has been inactive for a continuous period of eighteen (18) months, you shall be deemed to have made such request and FBCL will proceed to close the Account and terminate the Agreement.

FBCL will refund to you an amount equal to any remaining credit balance in the Account less an administrative fee of $5.00 for closing the Account and terminating the Agreement. Such refund will be made in the form of a credit to your credit card account.

12. Modifications

FBCL reserves the right to amend the terms and conditions at any time in the future by notifying you online. The amended terms and conditions shall take effect on the date specified in the notification. By using the Tag(s) associated with your Account after notification, you will be deemed to have consented to the amended terms and conditions.

13. Governing Law

This Agreement shall be interpreted in accordance with the laws of the Province of Ontario and the federal laws applicable in Ontario.

14. Non-Disclosure

FBCL shall comply with the Privacy Act with respect to any personal information that is provided by you in the Application. You hereby consent to FBCL sharing such personal information with your financial institutions and credit card companies, but not with any other third parties unless required or permitted by law.

You also hereby consent to FBCL sending you at the email address that you have provided to FBCL commercial electronic messages (CEM) respecting the ConneXion Program or other related matters concerning FBCL’s business and undertaking.

15. General

  • We reserve the right to cancel or temporarily change or suspend all or part of the ConneXion Program in any way, in the event of a material error, omission, technical problem, computer virus or bugs, tampering, unauthorized intervention, fraud, technical failure or any other cause that interferes with the proper conduct of any aspect of the ConneXion Program or the operation of the Tag(s) as set out in these terms and conditions. Any attempt to deliberately damage any website or to undermine the legitimate operation of the ConneXion Program in any way is strictly prohibited and should such an attempt be made, FBCL reserves the right to seek remedies and damages to the fullest extent permitted by law.
  • FBCL’s failure to exercise any of its rights, powers or remedies in these terms and conditions or at law, or any delay in doing so, does not constitute a waiver of those rights, powers or remedies. The single or partial exercise of a right, power or remedy does not prevent its subsequent exercise or the exercise of any right, power or remedy.
  • Words in the singular form shall be construed to include the plural and vice versa, unless the context otherwise requires, and the word “including” means “including but not limited to”.
  • Any dollar amounts referenced in connection with the ConneXion Program or these terms and conditions are referenced in Canadian dollars.
  • Each of the provisions contained in these terms and conditions is distinct and severable and a declaration of invalidity or unenforceability of any such provision or part thereof by a court of competent jurisdiction will not affect the validity or enforceability of any other provision of these terms and conditions.
  • The terms and conditions, as amended from time to time, constitute the entire agreement of the parties.

16. Payments, Tags and Correspondence

Please send all correspondence, inquiries, and notices to:

ConneXion Program Customer Centre
The Federal Bridge Corporation Limited
c/o: Blue Water Bridge
1555 Venetian Boulevard
Point Edward, Ontario, Canada
N7T 0A9
E-Mail: [email protected]
Toll Free: 1-866-422-6346
Local: (519) 336-2720
Website: www.FederalBridge.ca